Heart or breathing
Chest pain, sudden shortness of breath, fainting or collapse.
Emergency
If a life is at risk, call for help now
Don’t wait to book an appointment. Tap a number below to call straight from your phone.
When to call
Call straight away for any of these
If you are unsure whether it is an emergency, it is safer to call.
Injury or accident
Road accidents, bad falls, burns, deep wounds or heavy bleeding.
Children and pregnancy
A very unwell child, or bleeding, severe pain or fits in pregnancy.
Sudden severe illness
Confusion, slurred speech, a face or arm drooping, or a severe allergic reaction.
Before help arrives
Calm steps while you wait
- 1Stay with the person, keep them stillMove them only if they are in immediate danger. Loosen tight clothing.
- 2Note the time symptoms beganFor stroke and heart problems, the time symptoms started affects treatment.
- 3Don't give food, water or medicinesUnless you are certain it is safe — it can complicate care at the hospital.
- 4Keep ID and recent records readyAn ID card and recent prescriptions help the hospital admit and treat faster.
Not an emergency?
For symptoms that can wait, book an in-clinic visit with a verified doctor near you.